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TZS

Shipping and Return Policy

Terms for Shipping and Returns

Refunds:

  • Refunds can be requested before the card is processed.
  • After placing an order, refunds can be requested on the same day.
  • Refunds will be initiated to the original mode of payment. The customer will receive the refund amount through the same payment method used for the original purchase.
  • After initiating a refund, it may take up to 5-7 business days for the credit to reflect in the customer's account. The exact timing may vary depending on the customer's bank or payment provider.

    • Exchanges:

  • Exchanges are not available for all products.

    • Product Returns:

  • Once the customer has received the card, refunds may be applicable in certain scenarios.
  • The customer must return the card to Scube before the refund can be processed.
  • The customer is not required to pay for shipping when returning a product.
  • The product will be exchanged if the card is intact and has not been damaged by the customer, provided that the return is made within the specified timeframe.
  • It is not mandatory for the product to be returned in its original packaging.
  • Receipts for purchased products will be shared through email; hence, products can be refunded without a physical receipt.
  • In the event that the package is marked as lost by the delivery service, a new product will be replaced by Scube at no additional cost to the customer.

    • Product Warranty:

  • The NFC chip in the Scube Business Card is covered under a 2-year warranty.
  • If the NFC chip functionality is not working, we offer free replacement cards to the customer within 2 years.

    • Discounted Products:

  • Products purchased with discounts can be refunded if the NFC functionality is not working.

    • Please note that this policy is subject to change.

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    Golden Tulip, Plot 1820 Toure Drive, Masaki, Dar es Salaam, Tanzania.

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